At Beeston Shenton our clients lie at the heart of all we do, they are essentially our reason for being here. Now words are easy, and delivering excellent client care day in day out is challenging, yet hugely rewarding at the same time. Receiving a card or a call from a client to say thank you makes our day.
Here are some of the ways we work to deliver excellent client service:-
• Through focussing on clients needs and how we can best meet them.
• By aiming to give all our clients the best experience possible
• By respecting that our clients have busy lives and therefore aiming to be as accommodating as we can.
• By asking for feedback from clients so that we can see if we are meeting their needs, and through reviewing how we are doing so that we can improve our services and client care.
• If things don’t go well we listen and work with our clients to put things right and learn from what has happened so that we can keep improving.
• We listen to what our clients say and value their input and views.
• We act with integrity and honesty in all our client relationships.
• We consistently aim to exceed client expectations.
• Through understanding that Customer Satisfaction is based on loyalty, excellent service and good relationships and working on this basis at all times.
Our community and clients are very important to us and because of this we always remember our firm values and purpose:-
“At Beeston Shenton, our clients are first and foremost in our minds. We believe in a personal approach – giving each client the time that they require while also respecting their need for a fast and efficient response.”